bhk88 Privacy Policy — How We Protect Your Data

bhk88 operates as an online casino and sports betting platform serving players in Bangladesh. In the course of providing our services, we necessarily collect and process certain personal information about our users. This Privacy Policy sets out in plain language what information we collect, the purposes for which it is used, how it is stored and secured, who it may be shared with, and the rights available to you as a data subject. We are committed to handling your personal data responsibly, lawfully, and in a manner that respects your privacy.

This policy applies to information collected through the bhk88 website, mobile browser interface, customer support channels, and any other digital touchpoints operated by bhk88. It does not apply to third-party websites, payment processors, or game providers whose own privacy policies govern their data practices. Where bhk88 engages third-party service providers to process data on its behalf, those providers are contractually required to handle your data in accordance with this policy and applicable data protection standards.

bhk88 uses the personal information we collect for the following purposes:

• To create, manage, and maintain your bhk88 account and to verify your identity and age eligibility
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods
• To provide customer support and respond to account queries, complaints, and responsible gaming requests
• To detect, investigate, and prevent fraud, money laundering, bonus abuse, and other prohibited activities
• To fulfil our regulatory and compliance obligations, including anti-money-laundering checks and KYC verification
• To improve our platform, personalise the user experience, and analyse usage patterns to guide product development

Where bhk88 wishes to send you promotional communications about offers, bonuses, or platform updates, we will do so only where you have provided consent or where we have a legitimate interest in doing so under applicable law. You may opt out of marketing communications at any time by contacting our support team.

bhk88 does not sell your personal data. We may share your information with third parties only in the following circumstances:

• Payment processors and gateway providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to process your deposits and withdrawals. These providers operate under their own privacy and data security frameworks.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Ezugi, Microgaming, and others) — limited session and account data is shared to facilitate gameplay and enforce responsible gaming controls across providers.
• Technology and security service providers — including hosting infrastructure, fraud detection systems, and identity verification services operating under confidentiality agreements with bhk88.
• Law enforcement agencies, regulatory bodies, or courts — where bhk88 is legally required to disclose information, or where disclosure is necessary to prevent or report suspected illegal activity.

In all cases where third-party sharing occurs for service delivery purposes, bhk88 shares only the minimum data necessary for the specific purpose. Third-party service providers engaged by bhk88 are contractually bound to use your data only for the purposes specified and to maintain appropriate security measures.

bhk88 takes the security of financial data with the utmost seriousness. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your transaction is routed through the relevant payment gateway's own secure processing environment. bhk88 does not receive or store your full card number, CVV, or mobile wallet PIN at any point in the transaction process. bhk88 retains only the transactional reference information necessary for account balance management, dispute resolution, and regulatory record-keeping.

All bhk88 account balances are held separately from bhk88 operational funds. Your deposited funds are tracked at the account level and are available for withdrawal subject to any applicable wagering requirements on active bonuses. If you have concerns about the security of your payment method or suspect an unauthorised transaction on your bhk88 account, contact our support team immediately. bhk88 will investigate and, where appropriate, take steps to secure your account pending investigation.

bhk88 retains your personal data for as long as your account remains active and for a defined period thereafter as required by applicable law and our compliance obligations. Account data including registration information, transaction records, and KYC documentation is retained for a minimum period of five years following account closure, in line with standard anti-money-laundering record-keeping requirements. Technical log data is retained for shorter periods commensurate with its operational purpose.

When the retention period for your personal data has expired and there is no legal or regulatory obligation requiring continued retention, bhk88 will securely delete or anonymise your personal data. You may request earlier deletion of your data by contacting our support team; such requests will be assessed against our legal retention obligations and you will be informed of the outcome and any applicable retention period that prevents immediate deletion.

As a bhk88 user, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data bhk88 holds about you at any time
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations
• Right to restriction — you may request that we restrict processing of your personal data in certain circumstances, for example while a rectification request is being assessed
• Right to object — where processing is carried out on the basis of legitimate interests, you may object to that processing and we will assess whether our interests are overridden by your privacy rights

To exercise any of the above rights, contact our support team with your request. bhk88 will acknowledge your request within a reasonable time and respond fully within 30 days. Some requests may take longer where they are complex or where multiple requests have been received; we will inform you if this is the case. There is no charge for making a data rights request.

The bhk88 platform is strictly for adults aged 21 and above. bhk88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a person under 21, we will immediately close the account, delete the associated personal data to the extent permitted by our legal retention obligations, and reverse any transactions where possible. If you believe that a minor has registered a bhk88 account, please contact our support team immediately so that we can investigate and take appropriate action.

bhk88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The date of the most recent revision is displayed at the top of this page. Where we make a material change to this policy — meaning a change that significantly affects how we use your personal data — we will use reasonable efforts to notify registered users via their registered mobile number or email address prior to the change taking effect. Your continued use of the bhk88 platform after a policy update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bhk88 handles your personal data, please contact our support team. Our support team is available 24 hours a day, 7 days a week. You may reach us by email at the address displayed in the footer of this page. We aim to respond to all privacy-related inquiries within 5 business days.

For responsible gaming related data requests — such as requesting a copy of your gaming history, activity statements, or self-exclusion records — our support team is specifically trained to handle these requests with care and confidentiality. bhk88 is committed to supporting player wellbeing and will process responsible gaming data requests as a priority.